Your Privacy, Our Priority
Your wellness journey is deeply personal, and at Solace Vine Collective, protecting your privacy and health information is our unwavering commitment.
Last Updated: October 26, 2023
Privacy Policy for Solace Vine Collective
At Solace Vine Collective, we are dedicated to fostering a secure and confidential environment for all our members. This Privacy Policy outlines how we collect, use, manage, and protect your personal and health information across our comprehensive wellness programs, daily blog content, product suggestions, community platforms, and personalized coaching services. Our practices are designed to align with the highest standards of data protection, ensuring your trust and peace of mind as you embark on your wellness journey with us.
Scope: This policy applies to all information collected through our website, mobile applications, direct interactions (e.g., coaching sessions, webinars), and community forums. We regularly review and update our practices to maintain compliance with evolving privacy regulations, including HIPAA and GDPR principles.
Information We Collect and How We Use It
To provide you with tailored and effective wellness solutions, we collect various types of information. Our aim is always to collect only what is necessary and relevant to enhance your experience and the efficacy of our services. We use this data to understand your needs, personalize recommendations, facilitate community interaction, and improve our offerings.
Personal & Health Information
During registration and service usage, we collect data such as your name, contact details, date of birth, and health-related information (e.g., activity levels, dietary preferences, mindfulness practices, wellness goals) provided through assessments and coaching sessions. This allows us to personalize your wellness plan and coaching.
Website Usage & Interaction Data
We gather non-personal data about your interactions with our website and applications, including pages visited, content viewed, and time spent. This helps us analyze trends, diagnose technical issues, and improve the functionality and user experience of our platforms. Data from community forum participation is used to enrich peer support and content relevance.
Specific Purpose Examples:
- Personalization: Tailoring nutritional guidance, fitness challenges, and blog content to your specific profile.
- Communication: Sending relevant program updates, newsletters, and coaching-related messages (with opt-in options).
- Service Improvement: Analyzing aggregated, anonymized data to refine our programs and develop new features.
Information Sharing and Disclosure
Solace Vine Collective is committed to safeguarding your information. We do not sell or rent your personal or health data to third parties. We may share information only under specific, limited circumstances to provide our services effectively or if legally required:
- Third-Party Service Providers: We engage trusted third-party vendors for essential functions like payment processing, secure cloud hosting, and email communication. These providers are strictly bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, and that of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to their adherence to privacy practices substantially similar to our own.
Your explicit consent is always sought for any sharing of your personal or health information beyond the scope of essential service delivery.
How We Protect Your Information
The security of your data is paramount. Solace Vine Collective employs a multi-layered approach to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. We continuously invest in advanced security measures and adhere to industry best practices.
Comprehensive Security Measures:
- Technical Safeguards: We utilize state-of-the-art encryption (e.g., SSL/TLS for data in transit), secure servers, and robust firewalls to protect your data. Regular penetration testing and vulnerability assessments are conducted.
- Administrative Safeguards: Our staff undergoes regular privacy and security training. Access to sensitive data is strictly controlled and limited to authorized personnel on a need-to-know basis.
- Physical Safeguards: Our data centers are located in secure facilities with restricted access, surveillance, and environmental controls to protect hardware and data storage.
- Incident Response: We have a detailed protocol for rapid detection, containment, and recovery in the unlikely event of a data breach, including timely notification to affected individuals and relevant authorities.
We are dedicated to maintaining the integrity and confidentiality of your information throughout its lifecycle.
Your Privacy Rights and Choices
You have fundamental rights concerning your personal and health information held by Solace Vine Collective. We empower you to control your data and make informed choices.
Access & Correction
You have the right to request access to the personal and health information we hold about you and to request corrections or updates to any inaccurate or incomplete data.
Request Data AccessDeletion & Account Closure
You may request the deletion of your personal information and the closure of your account, subject to certain legal obligations or legitimate business purposes.
Request Data DeletionProcessing Limitations & Marketing Choices
You have the right to limit how your data is processed and to opt out of marketing communications at any time. Your preferences for communication are respected.
Manage PreferencesData Portability
Upon request, we can provide you with your personal data in a structured, commonly used, and machine-readable format, enabling you to transfer it to another service.
Request Data ExportTo exercise any of these rights, please follow the instructions in the 'Privacy Questions and Policy Updates' section below.
Privacy Questions and Policy Updates
Your feedback and questions regarding our Privacy Policy are always welcome. We are committed to transparency and open communication.
Contact Our Privacy Officer
For any privacy-related inquiries, concerns, or to exercise your data rights, please contact our dedicated Privacy Officer:
Email: [email protected]
Phone: (512) 655-9012, ext. 101 - (Please allow 2-3 business days for a response)
Mail: Solace Vine Collective, Attn: Privacy Officer, 2847 Cedar Bend Road, Suite 310, Austin, TX, 78704, USA
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We will notify you of any material changes by posting the updated policy on our website with a revised 'Last Updated' date. We encourage you to review this policy whenever you interact with our services.
Effective Date of Current Policy: October 26, 2023
